Privacy Policy

This Privacy Policy explains how Lumora (lumoras.org) collects and uses information when you browse or place an order. 1. Information we collect • Contact and delivery details you submit (name, phone, email, address) • Order history and support messages • Basic technical data such as browser type and pages visited • Marketing cookies/pixels when enabled (see below) 2. How we use information We use your data to fulfill orders, confirm COD shipments, provide tracking updates, answer support requests, prevent fraud, and improve the store. 3. Sharing We share data only as needed with payment partners, couriers, and infrastructure providers who help us run the store. We do not sell your personal information. 4. Cookies, Meta Pixel, and similar tools We may use cookies and the Meta (Facebook) Pixel to measure traffic and ad performance. These tools can collect device and browsing signals. You can control cookies in your browser settings. Ads preferences can also be managed in your Meta account. 5. Order and account data Order records are kept as long as needed for fulfillment, accounting, and dispute resolution. You may request access to or deletion of account-related data by emailing admin@lumoras.org, subject to legal retention needs. 6. Security We use reasonable technical and organizational measures to protect personal data. No method of transmission over the internet is completely secure. 7. Contact Privacy questions: admin@lumoras.org. This policy may be updated from time to time. Continued use of the store means you accept the published version.