Return & Exchange Policy

Lumora offers a 7-day exchange policy for orders delivered in Pakistan. Eligibility (within 7 days of delivery) • Item is unworn, unwashed, and has original tags attached • You can provide your order number and delivery phone • Item is in saleable condition with packaging where supplied Not eligible • Altered, tailored, or custom-stitched pieces (unless the item is faulty) • Items returned after 7 days without prior approval • Pieces damaged by misuse after delivery • Undergarments and hosiery for hygiene reasons (unless faulty or incorrect on arrival) Damaged or wrong item Contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund at no extra cost when the fault is on our side. How to request an exchange 1. Message us on WhatsApp (+92 316 4003346) or email admin@lumoras.org with your order number 2. Tell us the reason (size too small / too big / other) and the replacement size you need 3. After approval, send the item back with a tracked courier 4. We inspect the item, then dispatch the exchange when stock allows Refunds We prioritise exchanges when stock is available. Refunds may be offered for faulty or incorrect items, and case-by-case for eligible unworn tagged pieces. • Prepaid orders: refund to the original method within 7–14 business days after inspection • COD orders: refund by bank transfer or JazzCash/EasyPaisa to details you provide • Outbound shipping is not refunded unless the item was damaged or incorrect Questions: admin@lumoras.org or the Contact page.